Shipping policy

Shipping & Returns

Processing time
Orders typically ship within 1 to 3 business days. Orders placed on weekends or holidays begin processing the next business day. If we’re running behind, we’ll let you know by email.

Domestic shipping (United States)
We ship with USPS and UPS. Shipping rates are calculated at checkout based on your order and location. Orders over $60 qualify for free domestic shipping. Delivery usually takes [2 to 5] business days after your order ships. You’ll get a tracking number by email as soon as your order is on its way.

International shipping
We ship to many countries, and rates and delivery times vary by destination. Most international orders arrive within [1 to 3 weeks] after shipping, though customs processing can cause delays outside our control. Your final shipping cost is shown at checkout before you pay.

Customs duties, import taxes, and brokerage fees are set by your country and are the buyer’s responsibility. We can’t predict these charges, so please check your local rules before ordering.

Lost or damaged packages
If your order arrives damaged or never arrives, contact us within [14] days of the delivery date (or expected delivery date) with your order number and, for damage, a photo. We’ll work with you to make it right.

Returns

Made to order
Most of our items are made to order, so we don’t accept returns or exchanges for change of mind, color or style preference, or ordering the wrong item. Please review product details and photos carefully before you buy.

Our workmanship promise
Not accepting returns doesn’t mean we’ll leave you with a product that isn’t right. If your item arrives damaged, defective, or doesn’t match what you ordered, we’ll replace it or refund you. Just contact us within [14] days of delivery at [your email] with your order number and a photo or short video of the issue. We’ll respond within [1 to 2] business days and make it right.

Lost or damaged packages
If your package never arrives or is damaged in transit, contact us within [14] days of the delivery date (or expected delivery date) with your order number, and a photo if it’s damaged. We’ll work with you on a replacement or refund.

Questions?
Reach out anytime through our Contact page.