Refund policy
Refund and Return Policy
Last updated: October 17, 2026
Made-to-order items
Most MPN3D products are made to order, so we don’t accept returns or exchanges for change of mind, color or style preference, or ordering the wrong item. Please review product details and photos carefully before you buy.
Our workmanship promise
Not accepting returns doesn’t mean we’ll leave you with a product that isn’t right. We’ll replace your item or issue a refund if:
- Your item arrives damaged or defective
- Your item has a workmanship issue, such as a flaw in the print or finish, or a mechanism that doesn’t function as intended
- You received the wrong item or it doesn’t match what you ordered
- Your package is lost in transit
How to request a replacement or refund
Email us at mpn3ddesign@gmail.com within 14 days of delivery (or the expected delivery date, for lost packages). Include:
- Your order number
- A clear photo or short video of the issue
- A brief description of what’s wrong
We’ll respond within 1 to 2 business days. In most cases we’ll offer a replacement first, or a refund if you prefer or a replacement isn’t possible. If we ask you to send the item back, we’ll cover the return shipping.
Refund processing
Approved refunds go back to your original payment method. Please allow 5 to 10 business days for the refund to appear, depending on your bank or card issuer. Shipping costs are refunded only when the issue was our error.
Order cancellations
Because production starts quickly, you can cancel an order only before it begins processing. Email us as soon as possible at mpn3ddesign@gmail.com and we’ll cancel it if we haven’t started making it.
International orders
Customs duties, import taxes, and brokerage fees are set by your country and are not refundable.
Contact
Questions? Email us at mpn3ddesign@gmail.com or visit our Contact page.